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Legal
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Cosmos Consultants ("we", "our", or "us") is committed to protecting your personal information. By using our platform, you agree to the collection and use of information in accordance with this policy.
1
Information we collect
When you register or use our platform, we may collect:
Full name, date of birth, and CNIC / Passport number
Contact details: email address, phone number, and WhatsApp number
Academic records and educational qualifications
English proficiency test results (IELTS, PTE, TOEFL)
Financial documents required for university or visa applications
Profile photo (avatar)
Device and browser information when you visit our website
2
How we use your information
The information we collect is used solely for:
Processing your university and visa applications
Communicating updates regarding your application status
Providing personalised counselling and course recommendations
Verifying your identity and ensuring account security
Complying with legal and regulatory obligations
Improving our platform and services
3
Sharing of information
We do not sell, rent, or trade your personal information. We may share data only with:
Universities and institutions as part of your application process
Immigration authorities when processing visa applications
Trusted third-party service providers under strict confidentiality agreements
Law enforcement or regulatory bodies when legally required
4
Data security
We take the security of your personal data seriously:
All data is transmitted over encrypted HTTPS connections
Documents and files are stored securely on AWS S3 with access controls
Passwords are hashed and never stored in plain text
Access to your account data is restricted to authorised personnel only
We conduct regular security reviews and updates
5
Cookies & tracking
Our platform uses cookies and similar technologies to:
Maintain your login session securely
Remember your preferences and settings
Analyse website usage to improve user experience
You may disable cookies through your browser settings, but this may affect platform functionality.
6
Data retention
We retain your personal information for as long as necessary to complete your application and visa process, comply with legal obligations, and resolve any disputes. You may request deletion of your account and associated data at any time by contacting us.
7
Your rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent for data processing at any time
Lodge a complaint with the relevant data protection authority
8
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.